The support and educational platform

Go further than supporting: educate. HelpRequest is the next step in supporting and educating your customers.

Try HelpRequest for free.

Why?

Support users the way you should

  • Customers of your services or products will bump into different kind of problems.

    Users often like to figure out thing by them self. Just look at yourself.

  • A whole array of HelpRequest tools that will help users figuring out things by themselves.

    Giving you more time to focus on things you love.

  • Sometimes, even with everything your write, a user can't find an answer.

    Another set of tools offered by HelpRequest supports this unhappy user: from forums (discussion boards) to full blown webinars.

  • Keep your community interested and involved

    By building courses and quizzes to educate users or broadcast & record webinars and educate more advanced features.

  • Go even further

    Offer paid subscriptions to content that explain more advanced features of your service/product.

Give HelpRequest a try, for a happy supported user and for you to focus on the things you love.

All the Tools

Wether you support or educate or both, HelpRequest gives you all to tools to reach your targets.

Tools offered:

  • Blogs
  • Books
  • Forums
  • Forms
  • Knowledge bases
  • Courses and quizzes
  • Mailing lists
  • Polls
  • Search
  • Shops
  • Webinars

And more:

  • Bookmarks
  • Boxes
  • Calendar
  • Circles
  • Comments
  • Documents
  • Images
  • Notes
  • Pages
  • Settings
  • Students
  • Style
  • Themes
  • Tutors
  • Widgets

And even more

  • Applications
  • Awards
  • Branding
  • Disabled pages
  • Global award rules
  • Invoice settings
  • Mail formats
  • Offers
  • Page titles
  • Point levels
  • Smileys
  • Subscriptions

Features


Blogs

Books

Courses and quizzes

Forms

Forums

Knowledge bases

Mailing lists

Polls

Shops

Webinars

Full search

Highly customizable

Gamification

Subscription support

Media and documents

Much, much more

News

Autosave pages
While writing a few articles on brainyfront i lost an entire article because i accidently navigated away from the 'add page' page. That is the reason for the following added improvement:
* Auto save pages. Pages are now auto saved every 60 seconds. You will likely still loose a bit of your text, but not entire pages of text.
Update update
* pages can now contain dynamic content. Dynamic content is the result of a search query. So you might say a page can now contain search result.
A demo can be found here: http://www.brainyfront.com/pages/articles-about-the-brainy-apps.html, this page displays all pages containing the word "webinar".

* The timeline and search page can now have featured images (see the "Style" section of the dashboard)
* The "Private message" link under "Profile" in menu can now be hidden (see "Menu" edit)
Tuesday 19 March update
This update includes:
* A page can now be exclude from search result and from the timeline.
* Search home widget.
* Lots of new CSS options (see Style section in dashboard)
* Five new style sets.
* Optional form submission can be displayed and viewed by the public.
* Articles added to knowledge bases now appear in timeline.
* Pricing section on front page is more compact.
* And a lot more

Sign up | Sign in

To get started with your support and education front end, you need to create an 'Administrator' account.

Feel free to Sign up (it's free) and Sign in.

You can also use this little form to sign up:

After you signed up and created an account you will receive a email with a confirmation link, please click this link and your account will become active. Now you can sign in.


Confused or not sure? Read a bit more about HelpRequest.

Support

When you have a question, found a bug (it happens) than please post a message on our support forum:

Support Forum

Suggestions are of course also welcome!